Privacy Policy

This Privacy Policy defines how Piaggio Vehicles Private Limited (hereinafter referred as “PVPL”, or “us”, or “we” which term shall so far as the context admits be deemed to mean and include its permitted parents, successors and assigns and also include any other sister concerns and affiliates) collects, uses, shares, and protects your personal data/information disclosed by you in our capacity as a Data Fiduciary.

Please read this Privacy Policy carefully to understand how we handle your personal data. As you read our Privacy Policy, please keep in mind that it applies to all the operations of PVPL. By engaging with us in the ways set out in this Privacy Policy, you consent to our collection of your personal data and confirm that you have read and understood the entirety of this Privacy Policy, as it applies to you.

Your personal data and information are handled and processed in accordance with the provisions of Indian data protection laws relating to the collection, use, or processing of personal data, including the Information Technology Act, 2000, Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, and rules, as updated, amended, superseded, or replaced from time to time.

PVPL is committed to ensuring your privacy is protected. The information you provide will only be used in accordance with this Privacy Policy, subject to limitations under applicable Indian data protection laws. PVPL holds the rights to change this Privacy Policy from time to time. You are accordingly advised to periodically check this page to ensure that you are aware of any changes.

The core objective of this Privacy Policy is to bring to your knowledge the nature of personal data collected by us, the purpose of collecting such data and its use, subsequent processing of such data and your rights pertaining to such personal data shared with us.

Who This Policy Applies To This policy applies to, as the case may be, – Visitors to our website - https://piaggio-cv.co.in – including all its web applications and mobile applications (collectively, the “Website”); Our customers, and the employees of such customers; Prospective customers (to whom we may send marketing communications and/or those who visit our dealership showrooms); People who contact us with enquiries; Our vendors, suppliers, distributors, and dealers, and the employees of such vendors, suppliers, distributors, and dealers; Prospective vendors, suppliers, distributors, and dealers who wish to engage with us. Depending on your relationship with us, we will collect and use your personal data with your consent in different ways which will not exceed the necessary limits of the purposes of collection and processing communicated to you at the time of collection.

What Data We Collect

Personal data refers to any data about you by which you are identifiable or in relation to such data. We, or third parties on our behalf, and in connection with our relationship with you, may collect and use the following personal data which will only be as per applicable Indian data protection laws –

• Name;
• Age;
• Gender;
• Mailing address;
• Telephone number;
• E-mail address;
• Date of birth;
• User account name and password;
• IP Address;
• Device Information;
• Vehicle details including model, year, colour, vehicle registration number and selling details which includes invoice particulars, warranty details, dealer name and year of purchase;
• Payment information including credit/ debit card details, bank account number, bank account type, bank names, etc. may be collected by our associated payment gateways for the sole purpose of facilitating transactions;
• CCTV recordings/ photographs if you visit our offices or factories;
• Work contact information;
• Job title;
• Government-issued proof of identification;
• Visa or work permit-related documentation;
• Information required to enable access to company systems and applications (such as system ID);
• Bank details.

We collect your personal data which you provide to us voluntarily, inter alia, in scenarios such as:

• in response to a survey;
• in case you register for events;
• when registering for personalized services; or
• requesting information about our product or use of our services or request for customer support etc.;
• filing grievances, complaints, feedback, etc.

Not all the personal data that PVPL holds about you will always come directly from you. It may, for example, come from your employer or other organizations to which you belong or through our retail network and preferred partners. However, PVPL collects personal data about you when you interact with the Website and/or utilize products or services offered on this Website.

We may receive your personal data from third-party sources or service provider(s) such as marketing agencies, market research companies, our suppliers, dealers, vendors, distributors, consultants at our offices, group companies, public websites and public agencies, as the case may be. Our service provider(s) will receive your information on our behalf and such information will not be used for any other purpose than for necessarily achieving the specific purpose as indicated to you at the time of collection.

We collect your personal data if you wish to do business with us in the form of dealership / distributorship (through dealer/ distributor applications signifying your express consent). If you are a vendor or supplier, you may also give us personal data about you when you are offering or providing services to us.

We automatically collect certain personal data from you when you visit or access the Website –

• Technical Information: The Internet Protocol (“IP”) address used to connect your computer to the internet address; the website address and country from which you access information; the files requested; browser type and version; browser plug-in types and versions; operating system; and platform. We use this personal data to administer our Website, to measure the efficiency of our systems and to undertake an analysis on the locations from which people access our webpages;
• Information about your visit and your behaviour on our Website (for example, the pages that you click on): This may include the website you visit before and after visiting our Website (including date and time), time and length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, traffic data, location data, weblogs and other communication data and information provided when requesting further service or downloads.

We also use ‘cookies’, small text files that uniquely identify your browser and enable us to recognise the information you have consented to give us, to store certain types of information each time you visit any page on our Website, in accordance with our Cookie Policy. These cookies do not contain any personal information, and you may choose what cookies you allow by managing your cookies settings on your browser. This will allow you to delete your browser cookies or disable them entirely, however, if you choose to disable all cookies, it will affect your overall experience with our Website. Disabling cookies may make parts of our Website non-functional or inaccessible to you in such cases. Please refer to our Cookie Policy to better understand the types of cookies we use on the Website and your choices with respect to the same.

We use web beacons, images that are part of the web pages, also called pixel tags or clear gifs, in combination with cookies to understand how you interact with our Website and the content therein. When you disable cookies, web beacons are also likely to become ineffective. You can also add browser extensions to specifically block web beacons We also collect personal data from third parties such as our partners, service providers and publicly available websites, to offer services we think may be of interest and to help us maintain data accuracy, provide, and enhance the provision of our services and access to our Website to you.

What We Do with the Information

In addition to the uses of your personal data we describe elsewhere in this Privacy Policy, we gather information to understand your needs and provide you with a better experience in relation to your usage of the Website, and to do the following in connection with our relationship with you –

• Enable your access and use of the Website;
• To receive enquiries, grievances, feedback, etc. from you;
• Internal record keeping;
• To recognise you when you return to our Website, to store information about your preferences, and to allow us to customise the Website according to your individual interests;
• To improve our products and services;
• To facilitate deliveries of our products and services to you;
• To periodically send promotional notifications about new products, special offers or other information which we think you may find interesting. PVPL or its representatives may reach out to you using the phone number and/or email address provided by you.
• To carry out statistical analysis and market research;
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may also use this information to customize the Website according to your interests.
• To perform internal operations such as troubleshooting, data analysis, testing, research, statistical, internal training, and quality management purposes aimed at improving the Website, such analysis is aggregated and does not pertain to any specific user;
• To enforce our Website policies;
• To enable us to purchase and receive products and services from our suppliers, vendors, distributors, and dealers, as the case may be (including due diligence, payment and expense reporting and financial audits);
• To assess the working capacity and capabilities of our suppliers, vendors, distributors, and dealers;
• For CCTV monitoring and other security of PVPL’s offices and factories in connection with your visits to the same;
• For providing visa and work permit-related documentation support our suppliers, vendors, distributors, and dealers, as the case may be.

Your Rights and Your Personal Data

We respect your right to access and control your information, and we will respond to requests for information and, where applicable, will correct, amend, or delete your personal data.

In such cases, we will need you to respond with proof of your identity before you can exercise these rightsThe Right to Confirmation and Access to Information: At any point, you can contact us to request (a) confirmations on whether your personal data is being processed by us; and (b) brief summaries of your personal data processed or being processed by us. You may also request us for further information on the matters covered in the Privacy Policy. Once we have received your request, we will respond within one month. There are no fees or charges for the first request but additional requests for the same data may be subject to an administrative fee. You do not have to provide a reason for requesting access, but you will need to provide some reasonable proof of your identity

The Right to Correction, Withdrawal of Consent, and Erasure of Information: With regard to the personal data you have provided us, you have the right to correct inaccurate or misleading personal data, complete any incomplete personal data, and update the personal data. You may also request for the withdrawal of your consent for processing of your personal data as well as erasure of such personal data in a manner that is prescribed under law. We will take reasonable steps to notify all relevant persons to whom we have disclosed your personal data about any corrections, completion, or updates made to your personal data, as the case may be. If we do not agree to correct, complete or update your information, we will provide you with an adequate written justification for the same.

The Right to Grievance Redressal: You have the right to a readily available means of grievance redressal. We have appointed a grievance officer to cater to any grievances, complaints, or queries raised by you in the course of the processing of your personal data by us. We have provided the officer’s name and contact details under Clause 10 of this Privacy Policy.

The Right to Nominate: You have the right to nominate an individual to exercise these rights in the event of any incapacity.

How Long Do We Keep Your Personal Data?

We retain your data/information for as long as is necessary to achieve the purposes outlined in this Policy and in connection with our relationship with you; thereafter, we may retain your data/information to comply with our legal obligations, resolve disputes and enforce our agreements, and protect our legal rights, subject in each case to limitations under applicable law.

How We Share Your Personal Data

We store and share your data and information in accordance with the overall terms of this Policy. In certain instances, we may share your personal data and information with our associated entities, affiliates and third-party vendors, for the furtherance of providing you with an optimal experience in your usage of the Website, and other purposes as outlined in this Policy, who may store or process your data and information in jurisdictions other than India. These may include, third-party distributors, dealers, vendors, and service providers engaged by PVPL as well as group entities of PVPL. However, this is only done as per the permissible circumstances specified under applicable Indian data protection laws. Further, PVPL will not disclose or share your personal data or information for any purpose other than those identified in this Policy, except with your consent.

We may share your data/information with various third parties who assist us in providing you with access to the Website, and other purposes as outlined in this Policy, including the following:

• Service providers, such as information technology service providers, whose services may form a part of or may be necessary for the provision and functioning of the Website;
• Cloud storage providers to store the data/information you provide and for disaster recovery services, as well as for the performance of any contract we enter into with you;
• Analytics and search engine providers that assist us in the optimisation and improvement of the Website; and
• Companies that assist in our marketing, advertising, and promotional activities.

Any third parties with whom we share your personal data are limited (by applicable laws and by contract) in their ability to use your personal data for any purpose other than to provide services to us. We will always ensure that any such third parties with whom we share your personal data are subject to privacy and security obligations consistent with this Privacy Policy and applicable laws.

We may share your data/information with law enforcement agencies, public authorities, or other organisations if legally required to do so or if such use is reasonably necessary to:

• Comply with any applicable law, legal obligation, process, or request from government or judicial authorities;
• Enforce our Website policies, including investigation of any potential violation thereof;
• Detect, prevent, or otherwise address security, fraud, or technical issues; or
• Protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law.

Security and Protection of your Personal Data

We use industry standard and legally mandated reasonable security safeguards to keep your personal data and information secure. These measures include periodic reviews of our data collection practices, storage and processing practices, cyber security measures such as encryption, and physical security measures to guard against unauthorised access to systems where we store your personal data. We have a comprehensive information security program and information security policies that contain managerial, technical, operational and physical security control measures adequate for the protection of personal data. Where applicable, our web hosts and any third parties managing and processing your personal data and information are compliant with IS/ISO/IEC27001 or an equivalent in standards of Security Techniques and Information Security Management System Requirements.

Personal Data of Children

The Website is not intended or directed at anyone under the age of 18, and we do not knowingly collect or solicit any information from anyone under the age of 18. Upon learning that we have collected personal data from anyone under the age of 18, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under age 18, please contact our grievance officer in the manner provided in Clause 10 below.

Links To Other Websites

Our Website may contain links to third-party websites or services of interest. However, once you have used these links to leave our Website, you should note that we do not have any control over such other third-party website or service. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and carefully review the privacy policy applicable to such third-party website or service.

How to Contact Us

If you have any questions, about this Privacy Policy, or any concerns, requests, or grievances about the processing of your personal data by us, or wish to exercise your rights, you may contact our grievance officer whose details are provided below:Name:

Website: https://piaggio-cv.co.in

Terms And Conditions

If you continue to browse and use this Website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern our relationship with you in relation to this Website. If you disagree with any part of these terms and conditions, please do not use our Website.

The use of this Website is subject to following terms of use –

The content of the pages of this Website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this Website meet your specific requirements.

This Website contains material which are owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this Website, which are not the property of, or licensed to the operator, are acknowledged on the Website.

Unauthorised use of this Website may give rise to a claim for damages and / or be a criminal offence.

From time to time, this Website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Our Website has stringent security measures in order to protect your personal data that you provide to us. We store all such personal data in a secured manner, preventing its loss, misuse, wrongful disclosure, alteration, or destruction. The said security measures are periodically updated. However, PVPL is not liable for breach of security during internet transmission of personal data/information, including any unintended loss, misuse, alteration, or disclosure of such information. Furthermore, notwithstanding anything contained in this Privacy Policy, PVPL will not be responsible for any loss, damage, or misuse of personal data/information, if such loss, damage, or misuse is attributable to an event of force majeure or to any reason attributable to you.

PVPL may disclose your personal data in good faith or whenever necessary to comply with a legal obligation or if disclosure was required by any law or by order of any competent court or statutory authority, to protect and defend the legal rights or intellectual property rights of PVPL.

You warrant to PVPL that you will not use the Website for any purpose that is illegal or prohibited by these terms and conditions. You shall not use this Website in any manner which could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of this Website. You shall not modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, or sell any data, services obtained from the Website without our prior consent, directly or indirectly in any medium. Neither these materials nor any portion thereof may be stored in a computer except for personal and non-commercial use.

You guarantee to have informed third parties about whom you may provide personal data to PVPL (e.g., family members or related persons) of the aspects contained in this document.

You guarantee that all personal information provided by you is accurate and complete, and that none of it is misleading or out of date. You agree to promptly update PVPL in the event of any change to your personal information. You further agree, without payment of any additional remuneration by PVPL to you, to the processing of your personal images, photos and voice in (internal and external) marketing material, information broadcasts, interviews and videos of PVPL to the extent necessary for achieving the purpose(s) indicated to you at the time of the collection of your personal data.

This Privacy Policy shall be governed by the laws of India; and the Courts of Pune (India) shall have the exclusive jurisdiction to try any dispute arising thereof.