Privacy Policy

This privacy policy defines how Piaggio Vehicles Pvt. Ltd. uses and protects any information provided by you when you use this website. Piaggio Vehicles Pvt. Ltd. (here after referred as PVPL) is committed to ensuring your privacy is protected. The information you fill in here will only be used in accordance with this statement. PVPL holds the rights to change this policy from time to time, so this page will also be updated. You should check this page from time to time to ensure that you are aware of any changes. This policy is effective from September 1, 2023. The core objective of this Privacy Policy is to bring to your knowledge the nature of personal data collected by us, the purpose of collecting such data and its use, subsequent processing of such data and your rights pertaining to such personal data shared with us. This Privacy Policy further sets out your rights pertaining to the protection of your personal data.

What We Collect

• Personal data refers to data that lets PVPL know the specifics of who you are, and which may be used to identify, contact or locate you (e.g. name, age, gender, mailing address, telephone number and e-mail address).
• We collect your personal data which you provide us, inter alia, in scenarios such as:
• i.in response to a survey;
• ii.in case you register for events;
• iii.when registering for personalized services; or
• iv.requesting information about our product or use of our services or request for customer support etc.
• We may ask you to provide your personal data relevant for the scenarios such as your name, address, zip code, phone number, email address and collect your IP address, location data, information about your device, etc.
• Not all the personal data PVPL holds about you, will always come directly from you. It may, for example, come from your employer or other organizations to which you belong or through our retail network and preferred partners. However, PVPL collects personal data about you when you interact with this site and/or utilize products or services offered on this site.
• We may use a third-party service provider to assist us with some features of our site. Our service provider will receive your information on our behalf and will not be permitted to use it for any other purpose.
• We may also ask you for personal data in connection with other interactions you have with this website, including when you answer a survey and when you report a problem with this site or services offered on this site.
• We collect your personal data if you wish to do business with us in the form of dealership / distributorship (through dealer/ distributor applications).
• We also collect personal data from third parties such as our partners, service providers and publicly available websites, to offer services we think may be of interest and to help us maintain data accuracy, provide, and enhance the services.
• Payment information including credit/ debit card details, bank account number, bank account type, bank names, etc. may be collected by our associated payment gateways. Such data shall be used solely for processing your transactions.
• Vehicle details including model, year, colour, vehicle registration number and selling details which includes invoice particulars, warranty details, dealer name and year of purchase.

What we do with the information

We gather information to understand your needs and provide you with a better service, and in particular for the following purpose:

• Internal record keeping
• To improve our products and services
• We may periodically send promotional notifications about new products, special offers or other information which we think you may find interesting. PVPL or its representative may reach out to you using the phone number and/or email address provided by you.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.

Rights: Your rights and your personal data

We respect your right to access and control your information, and we will respond to requests for information and, where applicable, will correct, amend, or delete your personal data/information.

In such cases, we will need you to respond with proof of your identity before you can exercise these rights.

The right to access information:

• At any point you can contact us to request the information we hold on you as well as why we have that information, who has access to the information and where we obtained the information from. Once we have received your request, we will respond within one month. There are no fees or charges for the first request but additional requests for the same data may be subject to an administrative fee. You do not have to provide a reason for requesting access, but you will need to provide some reasonable proof of your identity.
• The right to correct and update the information : If the data we hold is out of date, incomplete or incorrect, you can inform us, and your data will be updated.
• The right to have your information erased : If you feel that we should no longer be using your data or that we are illegally using your data, you can request that we erase the data we hold. When we receive your request, we will confirm whether the data has been deleted or the reason why it cannot be deleted (for example because we need it for our legitimate interests or regulatory purpose(s).
• The right to object to processing: You have the right to request that we stop processing your data. Upon receiving the request, we will contact you and let you know if we are able to comply or if we have legitimate grounds to continue to process your data. Even after you exercise your right to object, we may continue to hold your data to comply with your other rights or to bring or defend legal claims.
• The right to data portability: You have the right to request that we transfer some of your data to another controller. We will comply with your request, where it is feasible to do so, within one month of receiving your request.
• The right to withdraw your consent to the processing at any time for any processing of data to which consent was sought. You can withdraw your consent easily by telephone, email or by post.
• The right to object to the processing of personal data where applicable.
• The right to lodge a complaint with the Data Protection Representative.
• You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
• You can always opt out of receiving further email correspondence from us or our affiliates. We will not sell, rent, or trade your email address to any unaffiliated third party without your permission except in the sale or transfer of our business, or if our company files for bankruptcy.

How long do we keep your personal data?

We retain personal data/information for as long as we reasonably require it for legal or business purposes. In determining data retention periods, PVPL takes into consideration local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need personal information, we securely delete or destroy it.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information collected online.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Terms And Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Piaggio Vehicles Pvt. Ltd.’s (here after referred as PVPL) relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term 'PVPL' or 'us' or 'we' refers to the owner of the website and the term 'you' refers to the user or viewer of our website.

The Use of this website is subject to following terms of use

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and / or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Our website has stringent security measures in order to protect your personal data provided to us. We store all such personal information in a secured manner, preventing its loss, misuse, wrongful disclosure, alteration, or destruction. The said security measures are periodically updated. However, PVPL is not liable for breach of security during internet transmission of personal data/information, including any unintended loss, misuse, alteration, or disclosure of such information. Furthermore, notwithstanding anything contained in this Privacy Policy, PVPL will not be responsible for any loss, damage, or misuse of personal data/information, if such loss, damage, or misuse is attributable to an event of force majeure or to any reason attributable to you.
• PVPL may disclose your personal data in good faith or whenever necessary to comply with a legal obligation or if disclosure was required by any law or by order of any competent court or statutory authority, to protect and defend the legal rights or intellectual property rights of PVPL.
• You warrant to PVPL that you will not use the website for any purpose that is illegal or prohibited by these terms of use. You shall not use this website in any manner which could damage, disable, overburden, or impair the website or interfere with any other party's use and enjoyment of this website. You shall not modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, or sell any data, services obtained from PVPL website without our prior consent, directly or indirectly in any medium. Neither these materials nor any portion thereof may be stored in a computer except for personal and non-commercial use.
• This Privacy Policy shall be governed by the laws of India; and the Courts of Pune (India) shall have the exclusive jurisdiction to try any dispute arising thereof.

If you have questions or comments regarding this Privacy Policy, please contact us at: corporate@piaggio.co.in